We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все прекрасно, очень расстроилась, что все это устройство нельзя мыть в посудомойке, производитель, подумать только, штука для лентяев, а у каждого лентяя в доме есть посудомойка, дольше мыть чем использовать, за это - звезда.
Ordered option tf1078. Ordered on saturday, the courier delivered next week on thursday afternoon (iml service). In a cardboard box, inside the set itself in paralon gaskets. The set includes three graters of different sizes, two knives for figured cutting, a container, holders for vegetables, a brush for cleaning. We'll try!
Hello, everybody! Ordered 12.03.2019, came 21.03.2019. the spouse appreciated everything, tried in the case, was satisfied.
The goods came very quickly (like a week) all whole. Although, packed only in the postal package. Knives are sharp. Let's see what happens next. Happy with the goods. I recommend the product and the store. I did not communicate with the seller. You didn't have to.
excellent product. Came well packed
Good thing. Sharp knives. Think прослужит long. Fast shipping. Recommend!!!
Quality is excellent, plastic does not stink and durable. Knives are very sharp. Fries from the heart cuts
SUPER BISTRO. Posilka priwla for 11 dnej!!
The product is packed badly when the delivery broke the container for the storage of nozzles and so the product is good according to the description
The order came in 12 days, all whole, the product corresponds to the description. I'm very happy. Thank you!
Everything is fine, quality goods and fast delivery
The set is chic, the quality is very good. Came the parcel for three weeks, just by the eighth of march, immediately and tried. I recommend.
Excellent quality and quick delivery! Thank you store!
The goods are very satisfied
Super like again
Excellent appliance for kitchen, fast delivery, from order to receipt 11 days ..