1. If you still have any questions on the payment, Feel free to contact us.
2. To protect your interests, your payment will be temporarily held by Alibaba, and will not be released to us until you receive your order and are satisfied with it.
Shipping and Tax
1. We will send the items within 1-5 days once the system confirms buyers payment.
2. The shipping cost does not include any import taxes, the buyers are responsible for customs duties.
3. We will refund buyers if buyers return the items within 15 days of buyers receipt of the items for any reason. However, the buyers should bear the return shipping freight and make sure that the items returned are in their original conditions.
4. If you want to get the item faster, please contact us to pay additional freight, we can offer you the following faster and cheaper shipping ways: UPS, DHL, FedEx, TNT, DEPX, EMS.Via these ways, you can get the item within about 5-7 business days.
In the following cases, returns accepted and the buyer pays return shipping fee; or keep the item and reach an agreement with the seller on the refund amount.
1. Items the buyer received is not as described.
(Note: due to the difference of display resolution and lightness, there may exist a tiny bit color difference in reality, which does not make any sense to the product itself; all the dimension information offered is manual measurement, it may cause an allowable error from 0.5-1cm. Thank you so much for your understanding.)
2. Items with any quality problem.
(Note: It’s almost impossible because of low quality as all the products we offer are of top quality at competitive price. No need to worry about that.)
3. What can I do if we get the broken bottle?
(Note: Show us the pictures, and we will send a new one for you!)
4. Is it possible for me to do bulk purchase in your store?
(Note: Yes. If you would like to do bulk purchase, you may contact us to discuss the wholesale price. We shall provide you the best price.)
Should you have any other questions, please feel free to contact us. Rosalind will always provide you with the best service and product.
Your satisfaction is our motivation to move further. if you are happy with your purchase in our store. please kindly leave positive feedback. if you have any problems, we are always here standing behind our product and will follow your issue until it is solved.